Mine & Grown Privacy Policy

This Privacy Policy explains how Mine & Grown, LLC ("Mine & Grown," "we," "us," or "our") collects, uses, shares, and protects your personal information when you interact with us online or offline.

It applies to:

• Our website at mineandgrown.com and any other site or online experience we operate that links to this Privacy Policy
• Communications with us by email, phone, SMS/text, chat, social media, or postal mail
• Visits to our showroom(s) or events where we collect your information

In this Privacy Policy, "Personal Information" means information that can reasonably be linked to an identified or identifiable person.

By using our website or otherwise engaging with us, you agree to the practices described here. If you do not agree, please discontinue use of our Services.

We collect information in three main ways:

1. You give it to us directly
2. We collect it automatically when you use our Services
3. We receive it from other sources

You may give us Personal Information when you:

• Create an account on our website
• Place an order or make a purchase
• Use virtual try-on or similar interactive tools
• Join our email or SMS/text lists
• Contact customer care (by phone, email, chat, or social)
• Enter a giveaway, contest, survey, or promotion
• Apply for a job with Mine & Grown

This may include:

• Contact details – name, email, phone number, billing and shipping address
• Account access data – passwords or login credentials you choose
• Demographic information – age, birthday month/day, gender, country/region
• Payment information – payment card details or other payment information provided at checkout (processed by our payment partners)
• Profile preferences – ring size, style preferences, wish lists, favorites, saved items
• Contacts you refer – if you send a wish list or product to a friend, we may receive their name and email so we can send the message you requested
• Content you share – product reviews, ratings, Q&A responses, photos, videos, messages to us via chat, email, SMS, or social media
• Employment information (for job applicants) – resume, work history, education, references, and other information you submit
• Verification or ID information – in limited cases, we may request government ID (for example, to prevent fraud or for tax reporting on prize winners)
• Images and virtual try-on data – photos or images of your face, hands, neck, ears, or wrists and related measurement/anchor points when you use our virtual try-on features

If you choose to provide information we did not request, you are responsible for that content.

Note: Some information is necessary for us to provide our Services. If you do not provide required information (or ask us to delete it), we may not be able to process your orders or provide certain features.

When you visit our website or use our Services, we automatically collect certain information about your device and how you interact with us, such as:

• Usage data – pages you visit, time spent on the site, clicks, scrolling, products you view or add to cart, links you open from emails, ads you view, and other usage patterns
• Device and connection data – browser type, device type, operating system, language and region settings, internet service provider
• IP address and approximate location – used for security, fraud prevention, analytics, and tailoring content
• Session activity – in some cases we may use “session replay” tools that record how you navigate our site (mouse movements, clicks, scrolls, etc.) to help us understand and improve the experience

We collect this information using technologies such as:

• Cookies – small files stored on your device
• Pixels / web beacons – tiny images or code snippets that track activity when a page or email loads
• Log files – server logs that record activity on our Services
• Device identifiers and similar technologies – which may help us recognize your browser or device over time

Cookies and similar technologies are used to:

• Keep you signed in and remember your cart
• Analyze site performance and usage
• Improve your shopping experience
• Show more relevant ads and measure ad effectiveness

You can manage cookies through your browser or device settings (see Your Choices below).

We may also receive information about you from:

• Friends and referrals who use “email a friend” or referral features
• Marketing and data providers that supply demographic or interest data
• Social media and third-party login providers if you sign up or log in using another account (e.g., Google) or engage with our content on those platforms
• Payment and financing providers who help us process transactions or offer financing
• Retail and marketing partners we collaborate with
• Public sources such as public records or publicly available social profiles

We may combine this information with the information we collect directly or automatically.

We use Personal Information for a variety of business and operational purposes, including to:

• Provide and operate our ServicesProcess and fulfill orders, returns, and exchangesManage your account and preferencesProvide virtual try-on and sizing toolsRespond to your inquiries and provide customer support
• Communicate with youSend order confirmations, shipping updates, and account notificationsSend appointment reminders and service-related messagesRespond to your reviews, feedback, and questions
• Personalize your experienceRecommend products and content that may be relevant to youCustomize email, SMS, or on-site content based on your preferences and browsing
• Marketing and promotionsSend you news, offers, and promotions (where permitted by law and your preferences)Run surveys, contests, giveaways, or other promotions
• Analytics and improvementUnderstand how people use our website and ServicesTest new features and improve site performance and design
• Security & fraud preventionDetect and prevent fraudulent transactions or suspicious activityProtect our rights, property, and the safety of our customers and team
• Legal and complianceComply with laws, regulations, and legal processesRespond to lawful requests from authoritiesEnforce our Terms & Conditions
• RecruitmentReview applications and manage our hiring processes

We may use aggregated or de-identified information (which does not identify you personally) for any lawful purpose.

We do not sell your personal information in the way that term is commonly understood (e.g., selling customer lists for money). We may, however, share your Personal Information with:

• Affiliates and related entities
  For customer support, operations, analytics, and marketing.
• Service providers and vendors
  For example:Web hosting and cloud storagePayment processing and fraud preventionShipping and fulfillmentVirtual try-on providersAnalytics, advertising, and marketing platformsCustomer support tools, live chat, SMS and email servicesProfessional advisors (lawyers, accountants, etc.)
• Business and marketing partners
  In connection with co-branded offerings, joint promotions, or distribution of our products.
• Promotions and special events
  If you participate in a sweepstakes, contest, event, or similar promotion, we may share information with partners involved in organizing or fulfilling that promotion.
• User content and testimonials
  Reviews, photos, or testimonials you submit may be displayed on our website, social channels, or marketing materials, along with your first name or other identifying details you provide.
• Business transfers
  If we are involved in a merger, acquisition, financing, reorganization, sale of all or part of our business, or similar transaction, your information may be transferred as part of that transaction.
• Legal and security reasons
  Where we believe it is necessary to:Comply with applicable laws and legal requestsProtect the rights, property, or safety of Mine & Grown, our customers, or othersDetect, investigate, or prevent fraud or security issues
• With your consent or at your direction
  For example, when you connect our Services to a social media account or choose to share try-on photos or wish lists.

We may share aggregated or de-identified information that cannot reasonably be used to identify you.

Our Services are not directed to children under 13, and we do not knowingly collect Personal Information from children under 13. If we learn that we have collected such information, we will take reasonable steps to delete it.

If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us using the details in the Contact Us section.

Our website may contain links to other sites or services that we do not own or control. Their privacy practices are governed by their own policies, not this one, so we encourage you to review them.

We may also offer social features, such as:

• “Share,” “Like,” or similar social buttons
• Brand pages on platforms like Instagram, Facebook, TikTok, etc.
• The ability to log in or sign up using another account

When you interact with these features, both Mine & Grown and the third-party platform may receive information about you. Use of your information by those platforms is governed by their own privacy policies.

We use cookies and similar technologies to:

• Keep track of your cart and account session
• Understand how visitors use our site
• Improve performance and content
• Deliver and measure advertising, including personalized ads

Some of our advertising and analytics partners (such as Google Analytics and advertising networks) may collect information about your activities over time across our site and other websites to provide interest-based advertising.

Your Choices for Cookies & Analytics

• You can adjust your browser settings to block or delete cookies.
• You can learn more about cookies at sites like aboutcookies.org.
• To opt out of Google Analytics on your browser, you may use the Google Analytics opt-out browser add-on.

Please note: disabling cookies may affect how some parts of our website function.

If you have an account with Mine & Grown, you can log in to review and update certain information. You may also contact us to request updates or corrections.

We may keep certain information as required by law or for legitimate business purposes (such as fraud prevention, accounting, and legal compliance).

Marketing Communications

You can control how we contact you for marketing:

• Email: click “Unsubscribe” at the bottom of our promotional emails.
• SMS/Text: reply with STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to stop marketing texts.
• Postal mail (if applicable): contact us to request removal from our mailing list.

We may still send you non-promotional communications such as order updates, account notifications, or responses to your inquiries.

Your Privacy Rights (Location-Specific)

Depending on where you live (for example, certain U.S. states, the United Kingdom, or the European Union), you may have additional rights over your Personal Information, which may include:

• Access – request a copy of the Personal Information we hold about you
• Correction – request that we correct inaccurate or incomplete information
• Deletion – request that we delete certain information, subject to legal exceptions
• Restriction/Objection – restrict or object to certain types of processing
• Portability – request a copy of your information in a portable format
• Consent withdrawal – withdraw consent where our processing is based on your consent
• Opt-out of certain data sharing or targeted advertising where required by law

To exercise these rights, please contact us using the information in Contact Us. We may need to verify your identity before processing your request and may be unable to fulfill a request where doing so is not required or permitted by law.

Where applicable, you may also designate an authorized agent to submit requests on your behalf, subject to verification requirements.

If you are located in Europe and have concerns about how we handle your data, you may also have the right to lodge a complaint with your local data protection authority.

Data Security & Retention

We use reasonable administrative, technical, and physical safeguards to help protect your Personal Information from unauthorized access, loss, or misuse. However, no method of transmission or storage is perfectly secure, and we cannot guarantee absolute security.

We retain Personal Information for as long as necessary to:

• Provide our Services and support your relationship with us
• Fulfill the purpose(s) for which the information was collected
• Comply with legal, accounting, and reporting obligations
• Resolve disputes and enforce our agreements

Retention periods will vary depending on the type of information and applicable legal requirements.

International Data Transfers

Mine & Grown is based in the United States, and your information may be stored and processed in the U.S. and other countries where our service providers operate. Data protection laws in these locations may differ from the laws where you live.

By using our Services or providing information to us, you acknowledge that your information may be transferred to, stored in, and processed in the United States and other jurisdictions.

Where required by law (for example in Europe or the UK), we will rely on appropriate legal mechanisms (such as Standard Contractual Clauses) to protect transfers of Personal Information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements.

When we make material changes, we will update the “Last Updated” date at the top of this page and may provide additional notice where required (such as by email or banner notice). Your continued use of our Services after changes are posted means you accept the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, or if you’d like to exercise your privacy rights, you can contact us at:

Mine & Grown, LLC
Email: privacy@mineandgrown.com (you can change this to whatever address you actually use)
General inquiries: info@mineandgrown.com
Phone: 305-703-7001
Mailing address: [Insert your mailing address here]

If you need this Privacy Policy in an alternative format due to a disability, please contact us by email or phone.