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More About Our Guiding Principles

How Our Practice Puts Inclusion First

At Mine & Grown, inclusion guides everything we do. This section highlights the six ways our practice ensures every customer feels seen, respected, and supported.
1

Welcome Without Assumptions

We greet every client with openness and care, respecting pronouns, preferences, and individuality.

2

Mine & Grown Choices

Offering both responsibly sourced mined stones and lab-grown options explained with clarity and without bias.

3

Accessible Pricing

Transparent quotes and flexible financing so everyone can experience exceptional craftsmanship within their budget.

4

Design for Every Body

Inclusive sizing, comfort-fit designs, and gender-neutral styles for all aesthetics.

5

Multilingual & Virtual

In-person, video, and chat consultations available in multiple languages to meet you wherever you are.

6

Listen & Improve

Ongoing feedback and quarterly reviews help us continually evolve and stay accountable to our community.

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Where We Focus Our Community Support

Three main initiatives that demonstrate how we give back to our partners and environment

Artisan Wellbeing

Provides micro-grants for safety equipment, healthcare access, and workspace improvements in small partner studios.

Education & Apprenticeships

Offers paid training programs that preserve traditional craftsmanship while creating opportunities for underrepresented makers.

Environmental Restoration

Supports sustainability through tree planting and watershed cleanup in regions tied to our supply chain.

Inclusion at a Glance

1%+
of revenue donated to community and equity initiatives
80%
of stones sourced conflict-free or from certified ethical suppliers
95%+
customer satisfaction rate across both in-person and virtual consultations

Our Practice Standards

Inclusion isn't just a value—it's a measurable, lived practice woven into every detail of our process.

Inclusive Service Charter

Updated Quarterly
  • Sets the tone for respectful interactions with every client
  • Ensures names, pronouns, and accessibility needs are recognized
  • Promotes equitable recommendations across both mined and lab-grown options
  • Emphasizes transparent pricing and plain-language communication

Supplier Diversity

In Progress
  • Focuses on expanding partnerships with women- and minority-owned studios
  • Commits to auditing supply chains for ethical labor, safety, and environmental standards
  • Publishes annual sourcing and impact reports for public accountability

Accessible Experiences

Always On
  • Offers extended sizing, comfort-fit designs, and gender-inclusive styles
  • Provides digital accessibility through screen reader compatibility and keyboard navigation
  • Ensures virtual consultations with multilingual support