FAQs

Absolutely! We offer a center stone upgrade program for natural mined diamonds. If you're looking to trade up, your current center diamond can be exchanged for a new one that is at least twice the value of your original stone. The full purchase price of your original diamond will be credited toward your new selection.

To qualify, the original diamond must be returned in its original condition, along with its documentation. Please note that we do not offer upgrades for lab-grown diamonds, rustic diamonds (such as salt & pepper), colored diamonds, gemstones, or jewelry settings.

If your new diamond does not fit in your current setting, you have the option to trade in your original jewelry for precious metal scrap credit toward a new setting. Before recycling your original piece, we will provide you with a credit estimate based on market pricing. Applicable taxes may apply.

Your jewelry is designed to last a lifetime, and with a little care, it will stay just as beautiful as the day you received it! Here are a few tips to help keep your pieces in perfect condition:

• Store it safely – When you're not wearing your jewelry, keep it in a soft pouch or a lined jewelry box to prevent scratches and tangling.
• Keep it clean – Regularly clean your pieces with a gentle jewelry cleaner or warm soapy water and a soft brush to remove buildup. Be sure to dry thoroughly with a soft cloth.
• Avoid harsh chemicals – Lotions, perfumes, and household cleaners can dull or damage your jewelry over time. It's best to remove rings when applying products or doing household chores.
• Take it off when needed – We recommend removing your jewelry before swimming, exercising, or doing any heavy lifting to prevent accidental damage.
• Check your settings – Over time, prongs and settings can loosen with everyday wear. We suggest having your jewelry professionally inspected at least once a year to ensure everything is secure.

We offer lifetime maintenance and inspection services, so if you ever need a professional cleaning or just want peace of mind that your setting is secure, we're here to help!

Yes! We proudly offer a Lifetime Manufacturing Warranty on all our jewelry. This means we stand behind our craftsmanship and guarantee that your piece will be free from manufacturing defects in materials and workmanship at the time of delivery. If you ever experience an issue related to a manufacturing defect—such as a loose setting or a structural issue—we will repair or replace your jewelry at no cost.

While our warranty covers manufacturing defects, it does not cover normal wear and tear, damage from improper care, loss of stones due to impact, or repairs done by third-party jewelers. We always recommend jewelry insurance to protect against loss, theft, or accidental damage.

However, we understand that with daily wear, jewelry may need routine maintenance over time. We offer professional repairs for normal wear and tear—such as prong tightening, re-polishing, re-plating, and stone replacements—at a fair cost. The pricing covers only the materials and labor required for the repair—we do not profit from these services because our priority is to support our customers and help maintain the longevity of their jewelry.

If you believe your jewelry has a manufacturing issue or needs a repair, simply reach out to Customer Service, and we’ll guide you through the process. We’ll provide a prepaid shipping label for you to send your piece in for inspection. If the issue is covered under our warranty, we’ll take care of the repair or replacement free of charge. If the repair is not covered, we’ll provide a detailed quote upfront, so you can decide how you’d like to proceed.

We understand that with daily wear, jewelry may need routine maintenance over time. We offer professional repairs for normal wear and tear—such as prong tightening, re-polishing, re-plating, and stone replacements—at a fair cost. The pricing covers only the materials and labor required for the repair—we do not profit from these services because our priority is to support our customers and help maintain the longevity of their jewelry.

Yes! We’ve partnered with Affirm to offer flexible financing options, making it easier to purchase your perfect piece. With Affirm, you can split your total into manageable monthly payments with no hidden fees. The approval process is simple and quick, with no impact on your credit score just for checking eligibility.

At checkout, simply select Affirm as your payment method to see your available financing options. If you have any questions, feel free to reach out—we’re happy to help!

Every piece is crafted just for you, so our standard production time is 4-6 weeks. Custom designs, including unique engravings or special modifications, may take 5-8 weeks. If you have a specific deadline in mind, please let us know, and we’ll do our best to meet your timeline.

Most rings can be resized up to 1.5 sizes up or down. We offer one complimentary resizing within 60 days of purchase, excluding eternity bands and intricate designs. Additional resizing is available for $65 per adjustment. If resizing is not possible, we may need to remanufacture the ring, which will require an additional fee. Engraved rings may lose part of their inscription during resizing, but we can re-engrave it for $15.